• Phone03-3258 5064, hafiz.rashid@salam.uitm.edu.my
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20152017
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Personal profile

Personal Profile

Master of Science in Service Management

Fingerprint Fingerprint is based on mining the text of the person's scientific documents to create an index of weighted terms, which defines the key subjects of each individual researcher.

  • 3 Similar Profiles
Recovery Engineering & Materials Science
justice Social Sciences
Industry Engineering & Materials Science
distributive justice Social Sciences
industry Social Sciences
evidence Social Sciences
services Earth & Environmental Sciences
exchange theory Social Sciences

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Research Output 2015 2017

  • 3 Conference contribution
  • 1 Article

Creating brand evangelists through service recovery: Evidence from the restaurant industry

Abd Rashid @ Abd Aziz, M. H., Ahmad, F. S. & Hasanordin, R., Jan 1 2017, In : Advanced Science Letters. 23, 4, p. 2865-2867 3 p.

Research output: Contribution to journalArticle

Restaurants
Social Justice
Industry
Recovery
justice

Customer reactions to service failure and recovery in the restaurant industry: A covariance-based sem approach

Abd Rashid @ Abd Aziz, M. H., Ahmad, F. S. & Hasanordin, R., 2016, Proceedings of the 27th International Business Information Management Association Conference - Innovation Management and Education Excellence Vision 2020: From Regional Development Sustainability to Global Economic Growth, IBIMA 2016. International Business Information Management Association, IBIMA, p. 926-935 10 p.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Recovery
Industry
Marketing
Service recovery
Restaurant industry

Service recovery and satisfaction: The moderating role of religiosity

Abd Rashid @ Abd Aziz, M. H. & Ahmad, F. S., Jan 1 2015, Theory and Practice in Hospitality and Tourism Research - Proceedings of the 2nd International Hospitality and Tourism Conference 2014. CRC Press/Balkema, p. 535-539 5 p.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

justice
customer
distributive justice
event
services

The effects of service recovery on post-recovery satisfaction: A pilot study in casual restaurant context

Abd Rashid @ Abd Aziz, M. H., Ahmad, F. S. & Hasanordin, R., Jan 1 2015, Proceedings of the 26th International Business Information Management Association Conference - Innovation Management and Sustainable Economic Competitive Advantage: From Regional Development to Global Growth, IBIMA 2015. International Business Information Management Association, IBIMA, p. 3068-3078 11 p.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Recovery
Service recovery
Restaurants
Interactional justice
Questionnaire