• 46 Citations
  • 4 h-Index
20002018
If you made any changes in Pure these will be visible here soon.

Personal profile

Personal Profile

PhD in Marketing, Keele University, UK

Fingerprint Fingerprint is based on mining the text of the person's scientific documents to create an index of weighted terms, which defines the key subjects of each individual researcher.

  • 9 Similar Profiles
Malaysia Social Sciences
marketing Social Sciences
customer Social Sciences
Muslim Social Sciences
rhetoric Social Sciences
industry Social Sciences
Grocery Business & Economics
learning Social Sciences

Network Recent external collaboration on country level. Dive into details by clicking on the dots.

Research Output 2000 2018

  • 46 Citations
  • 4 h-Index
  • 12 Article
  • 2 Conference contribution
  • 1 Chapter
Moderating effect
Co-creation of value
Behavioral loyalty
Ethnic groups
Participation
Theory of planned behavior
Life insurance
Purchase intention
Muslims
Factors

Customer retaliatory complaining: An extension of customer complaining behaviour (CCB)

Ishar, N. I. M. & Roslin, R., 2016, In : Pertanika Journal of Social Sciences and Humanities. 24, 3, p. 971-989 19 p.

Research output: Contribution to journalArticle

customer
service provider
business relationship
aggressive behavior
fairness

Liderzy, których preferujemy: Perspektywy malezyjskich pracowników pokolenia Y

Sharkawi, S., Mohamad, S. J. A. N. S. & Roslin, R., Jan 1 2016, In : Polish Journal of Management Studies. 14, 2, p. 192-202 11 p.

Research output: Contribution to journalArticle

Employees
Economic growth
Workforce
Guidance
Private sector

Sensory marketing influence on customer lifetime value of the hotel industry

Hosseini, B. S., Roslin, R. & Mihanyar, P., Jan 1 2015, Theory and Practice in Hospitality and Tourism Research - Proceedings of the 2nd International Hospitality and Tourism Conference 2014. CRC Press/Balkema, p. 117-120 4 p.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

marketing
customer
industry
Values
tourist